Monday, 8 April 2013

5 Useful Tips on Food Hygiene in Your Kitchen

Recently, my buddy and I went for a mandatory course that all food handlers have to go through in my country. Basically, you're a food handler if you are a chef, sous chef, cook or kitchen assistant - as long as you play a role in the preparation of food for your customers.

I am so proud of myself for sitting through the 12-hour long course without falling asleep. I actually managed to learn a lot of stuff about food hygiene which I want to share with you too!

As promised, Open Cafeteria will document everything that I have learnt through the course of my own journey in setting up my very own cafeteria. This article is going to be about 5 good practices for food handling you can adopt in your kitchen or with your kitchen staff when you open your own cafeteria/ restaurant in future.



Food Hygiene Tip No. 1: Placement of Foods in Your Chillers 

The rule is that raw food must be placed on the bottom tiers of the chiller, while cooked food must be placed on the top tiers of the chillers.


Above is a typical under-counter chiller you will probably use in your restaurant's kitchen. If you have to put cooked food and raw food into the same chiller, you must follow this rule. Raw foods, especially meat, can have juices dripping onto other foods. These juices, more often than not, contain harmful bacteria which may cause cross-contamination (from one food to another). In the chiller, these juices might end up in the cooked food which are ready to be served if placed on the top tiers. 

Even if you are using containers to store your raw meats, you can never be too careful in terms of food hygiene, and I would adopt this practice and make it a good habit for my kitchen staff. Do not take these practices for granted because lives have been lost due to severe cases of food poisoning. It is our responsibility as cafe owners to ensure that our customers eat good and clean food.   



Food Hygiene Tip No. 2: FIFO (First-In, First Out) 



You might not have the same kind of storage system in your kitchen, but you get the idea. The FIFO principle is that food with an earlier expiry date should be placed in front of those with later ones in the storage areas. Enforce this and you will experience less wastage and of course, ensure that your customers do not consume expired products and get plagued by food borne illnesses. 

Check this link for a solution by EcoLab to make the expiry dates of your food products more visible to your staff using color coded labels! 




Food Hygiene Tip No. 3: The Proper Way of Sneezing in the Kitchen


There's hardly any way to stop yourself from having the sneeze of your life when it decides to come. So, how would you sneeze in the kitchen? Would you: 

1) Sneeze onto your apron? 

2) Sneeze onto a piece of tissue? 

3) Sneeze on the floor?

Let me explain why doing any of the above 3 options are all wrong. Firstly, your apron is meant to protect the food from your body's contamination. Sneezing onto your apron defeats the purpose of its very existence. Secondly, tissues should not be allowed in kitchens due to its flimsy nature which might cause contamination to the food prepared. Sneezing on the floor... It can go two ways: you clean it up immediately, distracting you from your work, or you leave it there for it to be a breeding ground of bacteria. 

The good news is that you do not have to go out of the kitchen to sneeze! Simply turn away from the food that you are preparing, and cover your mouth with your hands when you sneeze. You must wash your hands thoroughly with sanitizer before going back to handle your food though. 




Food Hygiene Tip No. 4: Veggie Samurais and Fruit Ninjas
Just look at how pretty these color-coded chopping boards are. Using these can help reduce the risk of cross-contamination during the course of food preparation: 

Red: Raw Meat
Blue: Raw Fish/ Seafood 
Yellow: Cooked Meats 
Green: Salads and Fruits
Brown: Vegetables
Grey: Baked/ Dairy Products 

The same rules apply for knives so start color coding your knives now! 

Food Hygiene Tip No. 5: Chipped/ Cracked Utensils

As cafe owners, we all want to keep our costs as low as possible. But there's a good reason why you should replace chipped or cracked utensils as soon as you spot them. Not only can they cause physical injuries to your customers if they eat out of a chipped bowl, these utensils can potentially harbor bacteria. 


That's all I have for now. Do hit me up at opencafeteria@gmail.com should you have any queries at all. Cheers and have a great week ahead! 

Friday, 5 April 2013

The 4 Most Underrated Marketing Strategies for Your Cafeteria

Marketing your restaurant through online advertisements or conventional media can cost a bomb, and might not even be successful in creating branding awareness for your very own cafeteria.

After brainstorming for some novel marketing strategies I could use for my first cafeteria, I would like to share The 4 Most Underrated Marketing Strategies for Your Cafeteria with you guys.


Strategy No. 1: Helium Balloons

Preferably with tall girls giving out the balloons. No, I mean, tall girls are a must. I never knew that the jewelry brand called "Tous" existed before I saw a group of attractive girls in pink, floral dresses giving out balloons with the brand printed on it.

It might be an overused strategy to use cute girls to market your brand, but hey, it still works. Plus the cost of helium balloons and printing your brand on the balloon only costs about USD$0.20 per piece. Totally worth it for the amount of brand awareness that your cafeteria will have when people start to look at your cafeteria's logo printed on the floating balloons.

Strategy No. 2: Trashy Music 




My generation of trashy music includes stuff like 'N Sync, Backstreet Boys and Britney Spears (her old hits like Toxic...) Who doesn't still love them? Or at least, who doesn't remember these really catchy and old-school tunes? It might really turn out positively for your new cafeteria because I feel that this is an excellent attention-grabber.

Ok, for this however, it really depends on the kind of cafeteria/ restaurant that you are going to open. I would advise you against this strategy if say, you're planning to open a really classy coffee house for fanatics of artisan coffee.

Strategy No. 3: Happy Employees 


Happy employees are the most productive ones. The most direct method to increase their happiness would be good salaries and employee benefits. 

Giving them salaries that are slightly above the market rate, especially for part-timers, would definitely increase their enthusiasm and commitment to your cafeteria. More importantly, think of the after-effect. Here's how it goes: 

Your Part-Timer: Hey! I have got this great job at XX Cafeteria and it pays really well! Plus there's    
                            transport back home if I work past 11PM! 

Part-Timer's Friend: Really? What kind of food do they serve? Can I work there as well? 

As word gets around, this not only becomes a form of advertisement (through word-of-mouth) for your cafeteria, you will get more committed and dedicated employees too! Also, in this industry, word-of-mouth marketing is probably the most effective for new cafeterias.

Strategy 4: Membership/ Loyalty Cards

I know, all of us have been to restaurants that give us cards that allow us to redeem free meals/ beverages upon the accumulation of a some stamps or whatsoever. Half of us throw these cards away. More than half, I think. 

But I swear I wouldn't have purchased 18 drinks from Starbucks in less than 2 weeks if it wasn't for the the mini card that was promised to suckers like me if I completed the noble quest. 



The key here is to have a membership card that is nice enough for your customer to keep in his/ her wallet.

I have done some research on making membership cards for my own cafe and I have decided to go for the plastic cards with magnetic strips. Do note that if you are going for the ones with magnetic strips, you must ensure that your cafe's POS system must be able to read them!



That's all I have for now. Do share your ideas with me if you have any! Have a great weekend ahead.


Wednesday, 3 April 2013

6 Tips on Choosing the Right Utensils for Your Food

Amidst the frenzy of the daily panic attacks you get as the opening day of your restaurant draws nearer, you might forget this: choosing the right utensils for your food.

Don't fret, as the entire purpose of Open Cafeteria is to ensure that you do not miss out important but minute details like this.

Here are 6 tips on choosing the right utensils for your food:

1) Find a reliable wholesaler.

Choose one that is reputable and had supplied to famous restaurants in your city before. That way, you will know that you have got yourself the best deal as they order more from the manufacturers and hence, get them at cheaper prices. If you are starting up a restaurant in Singapore, a good place to start is Sia Huat (Retail Sales). They have a whole inventory of kitchen appliances with offers for up to 30% if you buy in bulk!

One important criteria is also the speed and availability of the resupply of utensils the wholesaler offers to your restaurant. Even more important if your kitchen assistant has butter fingers.

Personally, I would recommend Cerabon Essentials. This brand of utensils is really cheap but apparently reliable as well, because it is widely used by large hotel chains here in Singapore. I heard that it is quite durable as well - some hotels actually sell their used Cerabons to new restaurants!

2) Get your chef to go with you. 

Let the man have his own opinion on how his food will be presented to the customers. If you have little or no experience in this industry, this man will give you practical opinions on what kind of utensils to get.

3) When do you need the utensils by?

A good time to pay a visit to the wholesaler is at least two months prior to your cafeteria's opening date, especially if you intend to print your cafeteria's logo on the plates.

The wholesaler usually outsources the printing, which means that it will lengthen the delivery time to your cafeteria. Depending on the type of printing you go for, high quality printing takes 2-3 weeks for the order to return to the wholesaler.

4) Determine the quantity of utensils needed. 

I am not a math person but let's just use a formula for main serving plates here:
Total number of seating capacity x 120%

Why the 120%? Chances are, some customers might ask for an extra serving plate to share their main courses. You may choose to use smaller sized plates for that, that's your decision to make as a restaurant owner.

5) What is the size of the tables in your own cafeteria?

While shopping for utensils, take note of the size of the plates. If the width of your table is less than 40cm, you definitely can't go for the 30cm round plates. Bear that in mind!

TIP: The last two digits of the barcodes labelled on the plates is usually the size of the plate!

6) Ensure that you have enough dry storage space in your kitchen to store the utensils.

1 plate is about 2cm in height. You do the math.

That's all I have for now. Do check out the featured post of the day and have a great week ahead!